Applicable to deliveries throughout Europe. Validation of any order implies full and unreserved acceptance of our terms and conditions of sale.

Article 1 - Acceptance of the General Terms and Conditions of Sale

The present General Terms and Conditions of Sale exclusively govern the commercial and contractual relations between NEOSOL, hereinafter referred to as "NEOSOL", and its Customers. The present General Terms and Conditions of Sale prevail over any General Terms and Conditions of Purchase of the Customer, and more generally over all documents, even subsequent, issued by the Customer. The customer declares that he/she has read and accepted the present General Terms and Conditions of Sale before placing his/her order. Validation of the order therefore implies full and unreserved acceptance of our General Terms and Conditions of Sale.

Article 2 - General information

Our offers are intended exclusively for professionals. The sales contract is valid only after our written acceptance in the form of an order confirmation. An accepted order cannot be cancelled without the written consent of NEOSOL. Verbal orders are only valid after written order confirmation. In the absence of proof to the contrary, the data recorded by NEOSOL constitutes proof of all transactions. It is the Customer's responsibility to carry out a detailed analysis of his needs and objectives prior to placing an order. NEOSOL cannot be held responsible if the goods ordered do not meet the Customer's needs and specific requirements. NEOSOL shall be entitled to refuse the execution of the order in the event of: refusal, exceeding or reduction of the customer's outstanding balance with his credit insurance company, in the event of an ongoing payment dispute with the customer or in the event of any change in the customer's legal or financial situation.

Article 3 - Applicable law and jurisdiction

Any dispute shall be subject to the exclusive jurisdiction of the Strasbourg Commercial Court and to French law.

Article 4 - Products

The products offered for sale are those shown in the NEOSOL catalogs (paper and electronic), it being specified that NEOSOL reserves the right to modify the range of products in question at any time. NEOSOL's product offers are subject to availability from our suppliers. In this context, information on product availability is provided when you place your order. As this information comes directly from our suppliers, errors or modifications may exceptionally occur. In the event of product unavailability after you have placed your order, we will inform you by e-mail or post as soon as we receive the information from our suppliers. Your order will be cancelled and you will be reimbursed if your bank account has been debited. In accordance with article 18 of decree 2005- 829 concerning the composition of electrical and electronic equipment and the elimination of waste arising from such equipment, the obligations relating to the organization and financing of the removal and treatment of such waste are transferred to the Customer, unless expressly provided otherwise by agreement or regulation. To this end, the Customer is responsible for the collection, treatment and recovery of the equipment purchased, in accordance with article 21 of the aforementioned Decree. Article 5 - Technical specifications The technical specifications given in this catalog supersede all those previously published. Furthermore, it is understood that the characteristics, dimensions, weights, photos and graphic representations specified in the catalog are for guidance only. NEOSOL reserves the right to replace the product specified in the order, even after receipt of the order, without affecting the essential characteristics of the product in question.

Article 6 - Delivery times

Delivery times 7 to 10 days for all of Europe from the order validation date if the item is in stock. The delivery time indicated on all our documents is "ex works". This delivery time applies from the date of validation of your order.

Article 7 - Prices

All our prices are ex-works and exclusive of tax, unless otherwise indicated. Flat-rate charges for postage and packing, or any administration fees, are specified in our quotations and/or orders. The selling price of products is the price displayed on the site when the order is confirmed, or the price shown in the quotation. If, for economic reasons, particularly in the event of an increase in the price of raw materials, certain prices are modified before the end of the period of validity of the catalog and/or quotation, the customer will be informed in advance when the order is placed. We reserve the right to charge an administration fee for export orders requiring specific formalities.

Article 8 - Terms of payment

All our invoices are payable to NEOSOL. The terms of payment for a first order are cash. Any sum withheld, deducted or not paid by the agreed due date will be increased by penalties equivalent to 1.5 times the legal interest rate in force on the due date for payment of the invoice concerned. In the case of bills of exchange, non-payment of any one of them on its due date shall result in all subsequent bills becoming immediately due and payable. Any deterioration in customer credit may justify the requirement of cash payment guarantees prior to the execution of orders received. No discount for cash payment will be accepted without our express written agreement.

Article 9 - Order cancellation

Insofar as our offer is aimed exclusively at professionals and within the framework of inter-company commercial relations, we provide no guarantee as to the contractual or legal right of withdrawal. Accepted orders cannot be modified or cancelled without the written consent of our company.

Similarly, we do not grant any right to return goods without our agreement. It is the customer's responsibility to carry out a detailed analysis of their needs before placing an order. NEOSOL or any of its representatives cannot be held liable if the goods ordered do not meet the customer's needs and specifications. In the event of cancellation of an order when the equipment has already been dispatched or delivered, the customer will be liable for
the cost of outward and return postage plus 70%, as well as any other logistics costs incurred.

Orders for non-standard equipment, i.e. equipment not listed in our catalog, "made-to-measure" equipment or equipment with specific colors, cannot be cancelled for any reason whatsoever, as long as the order is in progress. In all cases, deposits paid will not be reimbursed.

Article 10 - Complaints and returns

Any complaint concerning the quantity or quality of products must reach us in writing no later than fourteen clear days after delivery of the material. After this deadline, claims will be considered inadmissible. Returns are subject to the following conditions:

- No returns will be accepted without our prior written agreement and only after the customer has validated our conditions for taking back the equipment.

- The equipment concerned must be standard and referenced in our catalog in force on the date of return. Certain products are subject to special information in our catalog.

- The return must be made carriage paid, with the equipment insured and absolutely new, with all its accessories and documentation, in its original packaging or any other clean packaging guaranteeing the integrity of the product during transport.

- The return must be accompanied by a return slip issued by NEOSOL, and must be sent to the address indicated on the return slip. Upon receipt and acceptance of the returned material, NEOSOL will issue a credit note or refund the customer according to the method of payment chosen by the customer, with the exception of transport costs.

The cost of return transport remains the responsibility of the customer. For shipments weighing more than 30 kg, the customer may have to use a carrier. These costs may amount to €350 excluding VAT or €420 including VAT, depending on the pick-up department and the weight of the product. We can provide you with a quote. Orders for non-standard equipment, i.e. equipment not listed in our catalog, cannot be cancelled, for any reason whatsoever, as soon as the order is in progress.

Article 11 - Retention of title

In accordance with French law no. 80 335 of May 12 1980, goods delivered remain the property of NEOSOL until full payment has been received.

Article 12 - Warranty

In accordance with articles L211-4 to L211-11 of the French Consumer Code, you are entitled to a guarantee against defects in conformity of products purchased on our site. In accordance with article L211-11 of the French Consumer Code, you will be reimbursed for the cost of returning your product, upon receipt of proof, if the lack of conformity is confirmed. Certain products sold benefit from a manufacturer's warranty, the terms and conditions of which vary from one supplier to another. The general conditions and duration of the warranty are available on the website The purchaser is deemed to have consulted and accepted them. Any return of the product under the aforementioned warranty must be subject to the prior agreement of NEOSOL. To this end, the Buyer shall contact NEOSOL's after-sales department. We will give you the procedure to follow, depending on the brand. No returns will be accepted without prior authorization from NEOSOL. The defective product must be returned in its original packaging, with its purchase invoice, including all the product and its accessories, and be legibly accompanied by the product return number communicated by NEOSOL and the product serial number. Any product that has been used abnormally, neglected by the customer in storage or maintenance, transformed, incompatible with other machines, incomplete, damaged and/or whose original packaging has been damaged, will not be accepted for return or exchange under the warranty. The return of repaired products is at the manufacturer's expense, unless otherwise specified by us. Products under warranty will be exchanged or repaired at the manufacturer's discretion. NEOSOL warrants to the Buyer, in respect of any latent defects affecting the products delivered, that it will only replace defective products or parts rendering them unfit for use, without being liable to the Buyer for any harmful consequences which such latent defects may have caused. Manufacturers' warranties generally cover parts and labor for one year. However, depending on the product brand, some warranties only cover replacement parts. You are reminded that NEOSOL cannot be held responsible if the manufacturer refuses to apply its warranty for the legitimate reasons set out above. Likewise, you acknowledge that NEOSOL can only be held liable for material damage resulting directly from the order. Immaterial and indirect damage cannot be claimed.

Article 13 - Liability

Except in the case of imperative legal provisions to the contrary: NEOSOL's liability may only be engaged on the basis of a proven and exclusive fault in the occurrence of the damage, NEOSOL shall in no case be held liable to the Customer for any indirect damage such as prejudice or commercial disturbance, loss of clientele, loss of profit, loss of brand image or loss of data. In any event, NEOSOL's liability to the Customer shall not exceed 6 months following the occurrence of the event giving rise to such liability, and shall not exceed the total amount exclusive of VAT paid by the Customer to NEOSOL in respect of the order giving rise to such liability.

Article 14 - Force majeure

The parties shall not be held liable for failure to meet any of their obligations in the event of a force majeure event as defined in the French Civil Code. Force majeure includes, in particular, the following events: fire, interruption of computer and telecommunications systems, transport incidents or failures, strikes, block outs, import or export bans or embargoes.

Article 15 - Refunds

For any refund, the return of products must be accompanied by a return slip issued by NEOSOL, notably to the address indicated on the return slip. Upon receipt and acceptance of the returned product(s), NEOSOL will issue a credit note or make a refund according to the method of payment used by the customer, with the exception of shipping costs. In the event of partial use of the credit note, the remainder will remain available to the customer under the same conditions as the original credit note.

Article 16 - Samples or illustrations appearing in our documents have no contractual value. Complaints concerning the apparent non-conformity of our goods will only be taken into consideration prior to installation.

Article 17 - Data protection

NEOSOL is committed to protecting your personal data. All data collected is treated with the strictest confidentiality. In accordance with the French Data Protection Act of 06 January 1978, customers have the right to access, rectify and delete data concerning them. This information will only be communicated to third parties if the customer has expressly given his prior consent.

We collect your personal data for commercial prospecting purposes, for products or services similar to those you have already ordered.